At StopOverSky, we understand that travel plans can change unexpectedly. Our return and refund policy is designed to provide flexibility while maintaining fairness for both our customers and travel partners. When you book through our platform, your reservation is subject to the specific terms and conditions set by each service provider (airlines, hotels, tour operators, etc.).
For flight reservations, most airlines offer different fare classes with varying cancellation policies. Economy basic fares are typically non-refundable but may be changed for a fee, while premium fares often allow free changes or cancellations. Hotel bookings generally follow the property's cancellation policy, with many offering free cancellation up to 24-72 hours before check-in. We clearly display each provider's cancellation terms during the booking process so you can make informed decisions.
To request a cancellation or refund, please access your StopOverSky account and visit the "My Trips" section. Our system will guide you through the cancellation process and immediately inform you of any applicable fees or refund amounts. For bookings made within the last 24 hours, you may qualify for our risk-free cancellation window where available. Refunds are processed within 7-10 business days for credit card payments, though it may take 1-2 billing cycles to appear on your statement.
We strongly recommend considering travel insurance for comprehensive protection against unforeseen circumstances. Our customer support team is available 24/7 to assist with any cancellation requests or special circumstances. Please note that some special offers, group bookings, or customized packages may have unique terms that override our standard policy.
For any questions about our return and refund policy, please contact our customer care team at support@StopOverSky.com or call +1 (800) 555-SKYW. We're committed to working with both you and our travel partners to find the best possible solution when your plans change.
Last Updated: 10-02-2025